Privacy Policy

This Privacy Policy explains how Fabrc (“Fabrc”, “we”, “us”, “our”) collects, uses, maintains and discloses information collected from our customers, visitors to our websites, individuals who contact us, and visitors to our customers’ websites (all: “User” or “Users”).

Please review this Privacy Policy alongside our Acceptable Use Policy (AUP) and, where applicable, your contract with us. The purpose of this Privacy Policy is to provide Users with an understanding of what types of information we collect, how we treat it, and the choices they may have in relation to this information.

We reserve the right to update or change this Privacy Policy at any time. Any material changes will be notified on our homepage, as well as by email to the primary address Users have on file with us.

Information Collection and Use

Orders

When Users purchase a product or service, we request personal information such as name, email, billing address, and financial details (for example, credit card number, CVV and expiry date). Optional information may also be provided. All financial data is transmitted securely using encryption technologies (AES-256, SSL).

We use this information to process payments, fulfil orders, and contact Users if there are issues with an order.

Customer Testimonials

We may publish User testimonials, reviews, or comments on our website, with prior consent via email. To request removal, Users may contact us at sales@fabrc.cloud and we will action the request within 30 days.

Referral Programmes

If Users choose to refer a friend, we may ask for the friend’s name and email. Fabrc uses this solely to send the referral message and track programme success. Users or their friends may request deletion by contacting sales@fabrc.cloud.

Customer Service

We use contact details to respond to enquiries, manage accounts, and provide requested services. Communication may occur via email or telephone, depending on User preferences.

Surveys and Contests

Participation in surveys or contests is voluntary. If Users provide personal information (e.g. contact details, preferences), we may use this data for the specific contest or survey only. Third-party providers assisting us are prohibited from using such data for any other purpose.

Registration and Support

Forms on our website collect contact details to process orders and provide support. Fabrc keeps records of support interactions to improve services. During support, Users may be asked to confirm registration information.

Support data may be shared with trusted third parties only as necessary to resolve issues. Users may request that support data is not disclosed, although this may prevent us from providing full assistance.

Legal Basis for Processing

We rely on the following legal bases under data protection law:

Contractual necessity: e.g. processing payments and fulfilling services.
Consent: e.g. where Users opt in to marketing communications.
Legitimate interests: e.g. improving services, tailoring website experiences, and ensuring security.

Marketing and Communications

Fabrc may use User names and email addresses to send newsletters, promotions, and company updates. We will only send marketing where we have obtained consent or where permitted under legitimate interests.

Users may unsubscribe at any time via the link in our emails or by contacting sales@fabrc.cloud.

Service-related communications (such as maintenance notices) are essential and cannot usually be opted out of.

Third-Party Sharing

Fabrc shares User information only as necessary to deliver services, for example with:

Payment processors
Technology providers chosen by Users
Network and bandwidth providers

We may also disclose information:

As required by law or regulation
To protect the rights, safety, and security of Users or others
To group or affiliated companies of Fabrc
With User consent

We do not sell personal data to third parties.

Linked and Advertiser Sites

Our websites may contain links or banners to third-party sites. This Privacy Policy does not apply to those sites. Users should review third-party privacy policies before providing personal information.

Security

We take commercially reasonable measures to protect personal information during transmission and storage. Sensitive data (e.g. payment information) is transmitted using SSL encryption.

However, no online service can be guaranteed 100% secure. Users should avoid sending highly confidential data to Fabrc via unencrypted channels (e.g. standard email).

International Data Transfers

Fabrc may store or process personal data outside the UK/EEA. Where transfers occur, we ensure appropriate safeguards are in place to protect User information in line with UK GDPR requirements.

(Note: The original text referenced “Privacy Shield” which is now defunct under UK/EU law. You may wish to update this to “UK adequacy decisions” or “appropriate safeguards such as Standard Contractual Clauses (SCCs)”.)

Data Retention

We retain User information for as long as an account is active or as necessary to provide services. After termination, data may be retained only where required for legal, regulatory, or dispute resolution purposes.

Users may request deletion of their data by contacting billing@fabrc.cloud.

User Rights

Users in the UK/EEA may have the following rights under data protection law:

Right of access to personal data
Right to rectification of inaccurate information
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise these rights, Users should contact privacy@fabrc.cloud. Users also have the right to lodge complaints with the UK Information Commissioner’s Office (ICO) or their local supervisory authority.

Business Transitions

If Fabrc undergoes a business transition (e.g. merger, acquisition, or sale of assets), User information may be transferred. Users will be notified of material changes by email.

Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact us at:

Fabrc – Privacy Policy

📧 privacy@fabrc.cloud

📧 sales@fabrc.cloud

📧 billing@fabrc.cloud